Despite being one of the oldest industries in the world, the world of collections and accounts-receivable is both heavily regulated and largely the same it was 40, 50 or even 60 years ago— operating without the benefits of the digital media revolution mankind has witnessed over the past few decades.

Is there an avenue for collections agencies to pivot to a consumer-friendly business model that elevates instead of alienates? Aaron Mueller of First Credit Services, Inc is in the studio to talk the surprising state of the average American’s debt, reworking age-old practices to appeal to millennials, and the incredibly volatile state of the real estate market.